Shipping policy

 

Shipping Policy

Thank you for choosing Valadus for your quality basics fashion needs. We're dedicated to providing you with an exceptional shopping experience, which includes transparent shipping practices. Please review the following information regarding our shipping policy:

1. Processing Time: Orders are typically processed within 1-2 business days from the time they are placed. During peak seasons or promotional events, processing times may vary. We will do our best to notify you of any delays.

2. Shipping Methods and Delivery Time: We offer various shipping options to cater to your needs. Delivery times are estimated from the moment your order leaves our facility. Please note that these times are approximate and may be subject to unforeseen delays caused by external factors such as weather conditions or carrier issues.

3. Shipping Confirmation and Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your shipment in real-time.

4. Shipping Rates: Shipping rates are calculated based on the destination, shipping method selected, and the weight of the items in your order. You can find the applicable shipping charges during the checkout process.

5. International Shipping: We are delighted to offer international shipping to many destinations. However, please be aware that customs and import duties may apply in your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. Please check with your local customs office for more information.

6. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are delayed or lost due to incorrect address information provided by the customer.

7. Lost or Damaged Items: While we take great care in packaging and shipping your order, accidents can happen during transit. If your order arrives damaged or is lost in transit, please contact us within 14 days of receiving your shipping confirmation email. We will work with you to resolve the issue and initiate a claim with the shipping carrier if necessary.

8. Change of Shipping Information: If you need to make changes to your shipping address or other order details after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed after your order has been processed.

By placing an order with Valadus LLC, you acknowledge and agree to our shipping policy.

If you have any questions or concerns about our shipping practices, please contact our customer service team at info@valadusclothing.com